Privacy Policy
NatureAura as an online seller would require personal information shared by customers to initiate or make transactions prior to order confirmation. Other information given for subscription letters and one-line recipes will be kept in the company’s database to provide regular updates on our products. All information provided on the website will only be processed for online purchases and subscription updates. Rest assured that your private data and information will be not be processed/used for any other purpose than which have been mentioned above.
All our online transactions are SSL protected by Razorpay, our online payment gateway. *for international payment facility provided by razorpay , all transaction will be undertaken as per the revised guidelines provided by their acquiring partner banks which are updated regularly and can be found out by razorpay support.
Shipping & Delivery Policy
1. Orders placed by Wednesday will be delivered on or before Sunday of the week.
2. Orders placed after Wednesday will be delivered on or before Sunday of the following week.
3. If customers need the products earlier than mentioned above, they could contact customer care mobile number/email id. We will try our best to deliver the products sooner.
4. If there is a delay in shipping/delivery due to unprecedented situation, NatureAura will keep the customers informed of the situation and take appropriate action as per discussion with customers.
​​Return & Exchange Policy
1. If products are not up to expected standards of the customer, please share your issue/concern on our whats App number or email id with attached proof of photographs or videos.
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2. Our sales and relationship management team will give you a solution within 2 working days of the complaint.
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3. Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
Trademarks & Patents
NatureAura as a company has all legal rights over the property shown in the website; be it products, website information, farm photos. Be aware any further sale or re-sale of the products brought from the company website will be held as legal offense to the company patent and trademarks. Only official approval from the directors can allow any transactions as mentioned above. Further more if customers/website viewers find the content on the website to be ‘out of societal norms’, please contact our WhatsApp number.
Intellectual Property Rights
NatureAura and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.
Content
NatureAura is a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
NatureAura reserves the right to remove any of the Content from this Website at any time, and for any reason, without notice.
Warranty
NatureAura makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.
Limitation of liability
In no event shall NatureAura, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and NatureAura, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
Indemnification
You hereby indemnify to the fullest extent NatureAura from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.